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Reasons That Have Made Texts Replace Calls When Doing Business.

With the introduction of cell phones, new technological advancement have further given birth to other forms of communication that has replaced old traditional telephone extensions to conduct business through text messaging. Instant messaging has changed the way people used to interact as opposed to calling when doing businesses by changing the old ways where people used to wait to make phone calls in order to communicate with each other. It is therefore possible when arguing about text vs call to say that instant messaging has changed the ways people conduct business as opposed to calling due to the following reasons.

It is easy to send a simple text to a business partner rather than call, reason why instant messaging has changed the ways people conduct business as opposed to calling. Sending a simple message on the mobile phone or leaving a review on a business website page is just as easy as it is effective in the way other consumer’s view the business after reading the message, making it easier to apply as compared to calling.

The other reason as to why instant messaging has changed the ways people conduct business as opposed to calling is the fact that it improves consumer interaction. This is due to the fact that after launching a product, companies can now rely on instant messaging to know more about the product by interacting with the consumers and learning more from the conversation as opposed to calling each one of them for rating purposes. Information gathered from customers chats can help companies address future concern much more effectively as opposed to calling.

Cost effectiveness is the another reason as to why instant messaging has changed the ways people conduct business as opposed to calling. Sending a text message is way cheaper than making a call, giving it a much significant advantage. Chats available online has therefore made the need for an expensive telephone system to handle multiple incoming calls absolute.

The other reason as to why instant messaging has changed the ways people conduct business as opposed to calling is the fact that it encourages efficient communication. Due to the fact that SMS have limited characters, it has encouraged people to say more by doing less because the messages have to be short and precise to the meaning as opposed to calls.

Being a universal probability is the other reason as to why instant messaging has changed the ways people conduct business as opposed to calling. When people all over the world have a mobile phone, sending a text message is very likely because it is more guaranteed to get through unlike a call.

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